Claims Advisor, Commercial Insurance

Jul 2, 2024

Brampton, ON, CA Ottawa, ON, CA


We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 


Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.


We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.


Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.




The Claims Advisor provides support for claims to the commercial department teams. This includes reporting claims and advocacy for the client throughout the claims journey. The advisor will also liaise with the adjuster and insurance company on their behalf. The role includes tracking of claims costs, maintaining up to date loss histories, reporting and tracking large losses, and ensuring in and outgoing documentation is properly documented in the broker management system (EPIC). Assistance with Personal Insurance files may also be required.


One of the keys to success in this role is a strong knowledge of the claims process as well as the ability to effectively assist clients who have experienced a significant loss. The Claims Advisor is responsible to ensure that our clients receive prompt and thorough service from the insurer while being sensitive to the situation as a result of the claim. A sense of urgency, quick follow-up and strong organizational skills are required.



  • Brampton, ON or Ottawa, ON
  • Full-time, permanent



  • 3-5 years of related experience in the insurance industry.
  • Experience in an insurance brokerage is considered an asset.
  • Prior claims knowledge and experience is an asset.
  • A RIBO License is required.
  • CIP designation or working towards is considered an asset.



  • High degree of professionalism and integrity.
  • Self-starter with strong organizational skills.
  • Customer service focused with great communication skills.
  • Ability to support clients in distress and confidently assist them.
  • Confident user of the Microsoft Office Suite of products, familiar with office technology such as scanners, copiers, and fax machines.
  • Flexible and adaptable with proven problem-solving skills.
  • Works well within a team and independently.


Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.


Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.