Learning & Development Specialist, Commercial Insurance, New Initiatives

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Learning & Development Specialist, Commercial Insurance, New Initiatives

Job Summary:

Lead and support regional and national Learning & Development projects. Work with teams to identify areas for process optimization and execute on projects to improve efficiencies. Facilitate in-house training for new and existing team members through various methods, including one-on-one instruction, group sessions, and webinars.

Location And Status

• Any Acera Office
• Full-time, Permanent

Key Responsibilities:

• Coordinate and manage Learning & Development projects
• Research new processes, systems and tools and assist with implementation and training plans
• Provide ongoing support to ensure staff proficiency with new processes and technologies
• Conduct post-implementation reviews and gather feedback for improve
• Collaborate with operational teams and stakeholders to align solutions with business needs
• Act as a subject matter expert for business processes and systems
• Design and deliver training for the Commercial Insurance team including new staff onboarding and role changes
• Create content for the company intranet related to L&D initiatives and commercial workflows, procedures, and best practices
• Design, implement, and deliver training programs for new Acera partner integrations, ensuring smooth onboarding and knowledge transfer
• Assist with developing workflows and process improvements between the Acera Program Underwriting Group and the Commercial Insurance team

Qualifications:

• RIBO License.
• Minimum two years commercial insurance sales, service, or underwriting experience
• Ability to maximize efficiency and leverage technology tools
• Strong interpersonal, communication, and facilitation skills.
• Experience in project management, instructional design, and stakeholder engagement
• Ability to develop and deliver training programs
• Familiarity with commercial insurance tools and software
• Proficient in Microsoft Office, EPIC, insurance carrier products/portals (a plus)
• Detail-oriented, organized, proactive, and self-motivated.
• Ability to travel and hold a valid driver’s license.
• Strong problem-solving and business improvement skills.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.