Associate Client Executive

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

ASSOCIATE CLIENT EXECUTIVE

We are looking for a highly organized, client-focused Associate Client Executive to manage our renewal book, streamline team operations, and ensure our Client Executives (CEs) remain focused on business growth. This role is ideal for a detail-oriented individual with strong insurance knowledge, exceptional communication skills, and a proactive mindset. If you thrive in a fast-paced environment, excel at relationship management, and are passionate about delivering top-tier service, we want to hear from you.

LOCATION AND STATUS

• Status: Full-time, permanent
• Location: Burnaby, BC

• Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and team performance.  The typical hiring range for this position is from $80,000 -$120,000 CAD annually; the pay offering is based on location and will vary depending on related insurance experience, knowledge, skills, and internal equity. 

YOU WILL:

• Clearly explain complex insurance concepts to clients and colleagues.
• Manage a large book of business while ensuring a seamless client experience and prioritizing customer needs.
• Utilize CRM tools and workflow management techniques to maintain efficiency and organization.
• Foster collaboration across teams, mentoring and supporting colleagues for collective success.
• Take ownership of challenges with a proactive and strategic approach, adapting to shifting priorities and market demands.
• Contribute to business growth by enhancing client retention, driving revenue, and identifying operational improvements.
• Stay committed to continuous learning and professional development.

QUALIFICATIONS

• Level 2 Insurance license is required.
• A minimum 7-10 years in Commercial and/or Real Estate.
• CIP – CAIB designation would be considered an asset.
• Proven ability to handle client discussions, presentations, and internal communications effectively.
• Exceptional organizational skills with experience managing high-volume books of business.
• Ability to navigate diverse personalities, collaborate effectively, and create a supportive team environment.
• Demonstrated experience in mentoring, coaching, or empowering team members.
• A results-driven mindset with a passion for business growth and client success.

VALUES & COMPETENCIES:

• We pride ourselves on being reliable in delivering quality results and responsive in addressing employee concerns promptly and effectively.
• Build and maintain strong relationships, fostering trust and collaboration in every interaction.
• The ability to demonstrate adaptability to shifting priorities and circumstances, remaining flexible and responsive in the face of change.
• Strong analytical skills and a keen attention to detail that drive thoughtful, effective problem-solving.
• A commitment to handling confidential information with discretion, ensuring privacy and trust at all times.
• Effective communication skills, ensuring clarity, transparency, and understanding in every exchange.
• Exceptional self-management, organizational, and time management abilities that enable us to efficiently balance multiple tasks and responsibilities.
• A self-motivated, positive work ethic with the ability to work both independently and as part of a collaborative team, fostering a spirit of mutual support and success.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.