Claims Associate

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

Claims Associate

Acera Insurance is currently recruiting a Claims Associate to join our Claims Team working out of our Burnaby office. The Claims Associate reports claims to the Insurance companies and Adjusters; with excellent communication, follow-up and problem-solving skills to ensure efficiency of claims processing and the highest quality service to the client.

Job Details

Status: Full-time, Permanent

Location: Burnaby, BC

Pay Range: Acera’s compensation offerings reflect a pay-for-performance philosophy that recognizes company performance and individual contributions. The typical hiring range for this position is from $50,000 - $55,000 annually. The base salary range for this position is determined based on market location and is influenced by job-related knowledge, skills, experience, and internal equity. The final offer will be commensurate with the candidate’s years of experience, education, geographic location, and demonstrated ability.

Essential Job Functions:

• Monitor new claims inbox and report new claims to insurance companies and/or adjusters
• Maintain follow-up system with Insurance companies and/or Adjusters to ensure efficiency of claims handling
• Obtain status updates on current claims and when in receipt, identify claims issues or coverage disputes that may arise.
• Notify management of large reserves or increases in reserves
• Obtain status requests from adjusters on a 90 to 180 day cycle
• Enter new claims and maintain data in EPIC including attaching all documentation and correspondence
• Review quarterly bordereaux and update claims figures in EPIC
• Collaborate effectively with other departments to ensure proper handling of claims
• Assist sales team with loss runs as needed
• Participate in claims workflow efficiencies and claims system solutions

• Assist in the implementation of new claims workflows in response to the ongoing changes and needs of our organization

 Qualifications and Soft Skill Requirements:

• High school diploma
• Minimum 2 years office administration experience
• Level 1 Insurance License or ability to obtain is preferred
• Intermediate computer skills including a good understanding of Microsoft Office Suite, specifically Word, Outlook and Excel
• High degree of accuracy and attention to detail needed
• Strong organizational and time-management skills
• Team player with a positive attitude and an ability to work well under pressure
• Willing to learn and grow in an ever-changing and high energy department
• Previous experience working in EPIC is considered an asset
• Well-developed people and professional communications skills
• Ability to prioritize (daily tasks & incoming claims)

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.