Client Advisor, Commercial Client Care

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, COMMERCIAL CLIENT CARE

Your knowledge and experience in commercial insurance combined with your strong sense of urgency and commitment to results are the keys to success in this role. We work with entrepreneurs and business owners who require commercial insurance that moves at the same pace they do. This position will be focused on customer service support as well as commercial new business sales in a fast-paced environment both online and on the phone. You will be responsible for growth and retention of a customer base while ensuring the highest level of customer satisfaction.

LOCATION AND STATUS

• Calgary, AB
• Full-time

QUALIFICATIONS

• 2-5 years of related experience in the insurance industry with a working knowledge of commercial insurance products
• Experience in an insurance brokerage
• Alberta Level 1 License required and working toward level 2 is considered an asset
• RIBO License (Ontario) or working towards is considered an asset
• CIP designation or working towards is considered an asset

VALUES & COMPETENCIES

• High degree of professionalism and integrity;
• Critical thinker with strong sense of urgency and the ability to prioritize and multi-task;
• Committed to excellence in customer service/sales with an ability to build strong client relationships;
• Demonstrated accountability and reliability in the quality and timeliness of work;
• Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast and accurate typing skills;
• Flexible and adaptable with proven resilience when faced with new and unique situations;
• Works well within a team and independently;

Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.