Service Associate, Personal Insurance - AIBN

Jun 19, 2024

Calgary, AB, CA


We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 


Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.


We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.


Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.




The Service Associate, Personal Insurance is an important part of the Acera Insurance Broker Network team.  Working closely with a team of highly skilled associates, the Service Associate, Personal Insurance will receive insurance documents that are transmitted to us from our insurers, check those documents for accuracy based on a set-out number of criteria and notify the branches of any errors. In addition to being technically focused, the keys to success in this role are having strong administrative skills, the ability to multi-task and have a high attention to detail. A small number of administrative administrative duties may be assigned based on business needs.



  • Remote or In-Office at our Calgary Corporate Head Office
  • Full-time, permanent 



  • Insurance experience is considered an asset
  • Experience in an office environment
  • Strong excel and word skills as well as a confident user of the Microsoft Office Suite of products, familiar with office technology such as scanners and copiers. 
  • Experience with insurance document management software is considered an asset 



  • High degree of professionalism and integrity 
  • Self-starter with strong organizational ability 
  • Critical thinker with strong attention to details 
  • Flexible and adaptable with proven problem-solving skills 
  • Works well within a team and independently 


Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.


Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.