Client Executive, Commercial Client Care

Jul 8, 2024
Location: 

Edmonton, AB, CA

 

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

  

Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.

  

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

  

Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.

 

CLIENT EXECUTIVE, COMMERCIAL CLIENT CARE 

 

Your knowledge and experience in small and mid-sized commercial insurance, combined with your attention to detail and customer service focus, are the keys to success in the role of Client Executive, Commercial Client Care. This role is responsible for providing customer service in a team environment. This includes managing assigned renewals, performing coverage reviews, processing of policy documents, speaking with clients and underwriters, producing pink cards and insurance certificates, claims reporting and file documentation. 

 

LOCATION AND STATUS 

  • Edmonton, AB 

  • Full-time, permanent 

 

QUALIFICATIONS 

  • 2+ years of related and progressive experience in the insurance industry with a strong working knowledge of small and mid-sized commercial insurance products 

  • Alberta Level 1 License and the desire to obtain Level 2 in the near future 

  • CIP designation, or working toward is an asset 

 

VALUES & COMPETENCIES 

  • High degree of professionalism and integrity 

  • Committed to excellence in customer service  

  • Skilled user of the Microsoft Office Suite of products 

  • Familiar with insurance software  

  • Demonstrated accountability and reliability in the quality and timeliness of work 

  • Flexible and adaptable with proven problem-solving skills 

  • Works well within a team and independently and able to adjust to tight and changing deadlines 

  • Critical thinker with strong attention to details 

  • Strong written and oral communication skills 

 

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

  

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.