Associate, Commercial Client Care

Jul 3, 2024

Kelowna, British Columbia, CA


We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 


Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.


We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.


Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.



Job Status

Status: Full-Time, permanent 

Location: Kelowna, Hardy

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $45,000.00 - $55,000.00 CAD annually; the pay offering is based on location and will vary depending on related education, insurance and sales experience, proven knowledge, skills, and internal equity.



Job Purpose:

Acera is current recruiting for an Associate to join our Commercial Client Care team. The Associate is responsible for providing support to the Client Advisor and Client Executive by processing documents, invoicing premium, preparing cover letters, producing certificates of insurance, schedules, claims reporting, collecting receivables and maintaining file documentation. 


Primary duties include, but not limited to, the following:

  • Contributes in regular meetings with team to ensure you are up to date on all pending client issues, changing needs, implementing service plans, and other issues
  • Fields internal client communication via mail, email, phone and/or face to face and identifies clients insurance requirements
  • Handles issuance and sending of certificates, pre-renewal, renewal, new business submissions  and proposals as requested
  • Helps with the maintenance of activity lists as requested (Endos, polos, account discrepancies, SOV’s, etc)
  • Acera Leader in the client and insurance industry through professional writing, speaking and networking engagements
  • Supports processes and procedures and past practices; participates in team meetings
  • Advocates for changes and additions to service plans that increase value for clients


Competencies & Qualifications:

  • Supports a climate in which teams want to do their best
  • Adaptable to working effectively as a team or independently with the ability to adjust to tight and changing priorities and deadlines.
  • Ability to maximize efficiencies by leveraging technology, tools resources and information
  • Self-guided learner & solves problems with real solutions
  • Working towards Level 2 BC Broker License
  • Working knowledge of insurance document management software (EPIC) & Policy works
  • Skilled user of Microsoft office - Outlook, Word, Excel and Powerpoint



Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.


Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.