Associate, Office Administration

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Job Details

Status: Full-time, permanent

Location: Kelowna Hardy, BC

Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $38,000-$47,000 CAD per year; the pay offering is based on location and will vary depending on related education, administrative experience, proven knowledge, skills, and internal equity. 

Job Summary

The Associate, Office Administration provides a positive experience for any client or Acera team member who walks or calls into the Acera office. In this role. you are the first point of contact for clients and accountable for welcoming clients and navigating their inquiries. 

Primary duties include, but not limited to, the following:

• Welcomes visitors by greeting them in person or on the multiline phone system.

• Answer or referring inquires; trouble shooting for any urgent calls

• Daily set up of reception desk; lights on, log in, check voice mail box and record important messages to be forwarded

• Backup for other offices depending on hours of operation

• Checks attendance as employees enter the building as well as “status” on the console

• Organizes courier deliveries, appointments, premium payments and walk ins

• Maintains company and department directories

• Reception & mailroom and mail delivery back up for vacations and daily breaks

• Maintains meeting rooms  to ensure they are orderly, wipe down boardroom tables, remove and clean any dirty glasses, tuck away cords.

• Booking meeting rooms and IT requirements as requested

• Maintaining coffee stations by cleaning and stocking

• Supports team members with various clerical tasks as requested

Competencies & Qualifications:

• Supports a climate in which teams want to do their best

• Pleasant phone manner, friendly demeanor

• Client focused mindset with an ability to maintain calm, courteous and professional at all times

• Well-developed people skills & superior communication skills

• Respectful of confidentiality and uses discretion

• Positive attitude and dependable

• Keen understanding of Microsoft office, multiline phone systems

• Adhere to the Customer Service Code of Conduct

Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.