Branch Leader | Ottawa

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

BRANCH LEADER | OTTAWA

The Branch Leader works to align our Ottawa team through guidance, instruction, coaching, and positive leadership to achieve organizational goals. They are solution oriented and encourage continuous improvement in external and internal client service. A Branch Leader fosters an environment that promotes effective interpersonal relationships and professional growth of their team. The role is responsible for overall branch production retention and growth as well as recruitment, motivating a team and performance management.

Job Details

Status: Full-Time, Permanent

Location: Ottawa

Work Arrangement: In-Office

Primary duties include, but not limited to, the following:

• Promote an inspiring team environment with an open communication culture
• Provide guidance and feedback regarding performance as well as facilitating continuous learning and development of the team
• Guide and support the development of team leaders
• Facilitate workflow management and drive strategic initiatives
• Prepare regular reports for senior leaders– new sales, retention, production etc.
• Work with your regional leadership team and peers to develop business strategies which deliver outperformance.
• Implement and execute on these plans by leveraging your team’s talents and skills sets and through regional collaboration.
• Motivate employees to participate in company objectives and continuously keep them informed of changes or new directions.
• Support and assist in the company marketing and sales strategies
• Communicate with company representatives on new products, training, sales targets and service standards
• Responsible for ensuring that quality of service meets expected standards.
• Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.
• Develop and maintain strong working relationships with our key insurer partners.
• Assist in preparing and monitoring all branch level operating and expense budgets
• Required to travel within the region as needed
• Other duties as required

Competencies & Qualifications:

• 5 – 7 years of related experience in a leadership role in brokerage operations
• Demonstrated experience managing a team and effectively handling employee issues and performance is considered an asset
• Completion of post-secondary education is an asset
• RIBO Insurance License required
• CAIB or CIP designation, or working towards is considered an asset
• Demonstrated understanding of the needs of the customer (internal and external).
• Strong communication and negotiation skills
• Strong team player and collaborator
• Ability to manage projects or initiatives outside of typical areas of responsibilities with multiple stakeholders
• Demonstrated analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance

Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.