Director, Personal Insurance

We put our people first. As an employer of choice, Acera Benefits offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

As a specialty division of Acera Insurance, we also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

DIRECTOR, PERSONAL INSURANCE | ONTARIO

The Director, Personal Insurance is a key leadership role responsible for driving business growth, operational excellence, and an exceptional client experience across the region. Reporting to the Regional Managing Director, Operations, this position provides leadership, coaching, guidance, and support to team leaders, ensuring alignment with the strategic direction of the company, while fostering a culture of collaboration, accountability, and continuous learning. The Director, Personal Insurance will oversee assigned Personal Insurance team leaders, and the regional Personal Insurance New Business team, ensuring performance targets are achieved while delivering a high standard of service and sales effectiveness.

The successful candidate will lead a high-performing team through mentorship, strategic execution, and a strong business understanding, delivering results that enhance client satisfaction, strengthen insurer partnerships, and support the ongoing development of our people and operations.

Job Details

Status: Full-Time, Permanent

Location: Ottawa, ON is preferred, or at one of our Acera Offices

Primary duties include, but not limited to, the following:

• Promote a collaborative and motivating team environment with an open communication culture.
• Provide coaching and mentorship to support performance, engagement, and professional growth of team leaders and personal insurance teams.
• Motivate employees to participate in company objectives and continuously keep them informed of changes or new directions.
• Collaborate with regional and national leadership to develop and execute strategies that drive growth, retention, and client satisfaction.
• Responsible for ensuring that service quality meets expected standards.
• Promote marketing and sales initiatives to enhance regional presence and service quality.
• Build and maintain strong relationships with insurer partners and internal stakeholders.
• Resolve client escalations with professionalism and a client-first mindset.
• Identify and implement opportunities to improve the personal insurance client experience.
• Support preparation and monitoring of budgets and resource planning to achieve sustainable growth.
• Required to travel within the region as needed.
• Perform other related duties as assigned.

Competencies:

• High degree of professionalism and integrity 
• Committed to excellence in client experience and building strong relationships with internal and external partners
• Results driven, business growth focused strategic planner with strong planning and financial analysis skills 

• Demonstrated accountability and reliability in delivering quality and timely results 
• Flexible and adaptable with proven problem-solving skills
• Strong communication skills – both verbal and written 
• Works well within a team environment or independently and able to adjust to tight and changing deadlines 
• Critical thinker with strong attention to detail 
• Ability to make quick, confident decisions 
• Comfortable managing multiple priorities successfully 
• Proven strong interpersonal and collaborative skills

Qualifications:

• 5 – 7 years of related experience in a leadership role in brokerage operations
• 3 – 5 years of relevant experience working with personal insurance is preferred
• 3 – 5 years of relevant experience in group home and auto program management is preferred
• Demonstrated experience managing a team and effectively handling employee issues and performance is considered an asset
• Completion of post-secondary education is an asset
• RIBO Insurance License required
• CAIB or CIP designation, or working towards is considered an asset

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across  British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.