Learning & Development Specialist, Commercial Insurance

Pacific Insurance Broker is now part of Acera Insurance.

As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Learning & Development Specialist, Commercial Insurance

Job Summary:

Facilitate and/or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.

Location and Status

• Any Alberta or Ontario Office

• Full-time, permanent

Responsibilities include, but are not limited to:

• Create and deliver training programs for Commercial Insurance; provide creative, effective instruction through-out the teams
• Coordinate schedules and all associated logistics, including facilities, communications with attendees
• Manage group training sessions with multiple learning styles
• Work with Team Leads to ensure training needs are fulfilled
• Support and contribute to the overall success of the Commercial Insurance department by identifying ways to continually improve learning opportunities
• Assess current and new staff ability to learn and training needs, adjusting training delivery based on their needs and design surveys to measure training effectiveness
• Work with new staff, existing employees, management and outside vendors to ensure exceptional training
• Design, implement, and deliver training programs for new Acera partner integrations, ensuring smooth onboarding and knowledge transfer
• Various other tasks as assigned

Soft Skills & Qualifications

• Level 2 General Insurance License or RIBO License
• Minimum two years commercial insurance sales, service, or underwriting experience
• Ability to maximize efficiency and leverage technology tools
• Strong interpersonal, communication, and facilitation skills.
• Experience in project management, instructional design, and stakeholder engagement
• Ability to develop and deliver training programs.
• Proficient in Microsoft Office, EPIC, and insurance carrier products/portals (a plus).
• Detail-oriented, organized, proactive, and self-motivated.
• Ability to travel and hold a valid driver’s license.
• Strong problem-solving and business improvement skills

Pacific Insurance Brokers joined Acera Insurance in August 2024.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.