Disability Case Manager (Occupational & Non-Occupational Claims)

We put our people first. As an employer of choice, Acera Benefits offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

As a specialty division of Acera Insurance, we also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

DISABILITY CASE MANAGER (OCCUPATIONAL & NON-OCCUPATIONAL CLAIMS)

As a Disability Case Manager, you will be responsible for managing both occupational and non-occupational illness and injury claims. This role requires strong knowledge of disability management practices and the ability to navigate multiple jurisdictions. Your expertise will support positive health outcomes for employees and cost-effective solutions for our clients. You will have the opportunity to work on diverse and complex cases across multiple jurisdictions, and work in a collaborative team environment focused on supporting our clients and their employees.

LOCATION AND STATUS

• St. Albert preferred, remote available
• Full-Time

QUALIFICATIONS AND COMPETENCIES

• Minimum 3-5 years in disability case management, including both occupational and non-occupational claims
• WCB Alberta experience is mandatory, including appeals at both levels. Experience with other provincial boards is an asset
• Additional experience with non-occupational claims management (STD, LTD, EI etc.) and coordination with insurance providers is preferred
• High-level knowledge of provincial and federal leave programs and legislation is an asset

• In-depth understanding of disability management practices, including injury and illness recovery guidelines, treatment procedures, and strategies for safe and timely return to work

• Comfortable working with disability management software and reporting tools
• Education & Certification:

• • Disability management certification or professional designation strongly preferred or willingness to pursue

• Core competencies:
• Strong communication and client-care skills
• Excellent organizational skills with the ability to prioritize and manage multiple files
• Analytical skills interpreting data and identifying trends
• Proficiency in Microsoft Office including Outlook, Excel, SharePoint, Teams, and Planner
• Able to work independently and collaboratively  

ESSENTIAL RESPONSABILITIES

• Manage end-to-end disability claims (WCB and non-occupational), including intake, adjudication, documentation, and communication, while ensuring timely and accurate processing
• Develop and implement Graduated Return-to-Work (GRTW) plans and support modified work programs
• Review WCB claims and take appropriate action to protect client interests, including managing appeals and pursuing cost containment strategies
• Pursue timely WCB cost relief and cost transfer requests successfully
• Strong understanding of disability management principles and the ability to stay current on provincial and federal legislation, including new bills and regulatory changes that affect claim filing, management, and return-to-work processes for both occupational and non-occupational cases
• Coordinate with insurance carriers and navigate multiple leave programs (STD, LTD, EI, etc.)
• Communicate effectively with employees, employers, healthcare providers, and insurers
• Provide clients with strategic disability management advice, including rate impact, legislative considerations, and best practices
• Track and report on disability management activities, claim activity, costs, and trends; contribute to continuous improvement initiatives
• Assist with the implementation and optimization of disability management software, including file migration and documentation standards
• Maintain accurate documentation and ensure compliance with privacy legislation and organizational standards.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across  British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.