Associate, Office Administration - Victoria, Royal Bay

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

ASSOCIATE, OFFICE ADMINISTRATION

Acera Insurance is seeking an ambitious, confident and engaging Office Administration Associate to join our team. The successful candidate will handle renewals and data entry, while seamlessly multitasking - greeting clients, answering calls and efficiently resuming work between tasks.

MAIN RESPONSIBILITIES:

Data processor

• Provide support to our internal Motorcycle Team assisting with data entry for book roll-overs;
• Assist with the renewals of existing policies;
• Complete and email renewal notices to existing clients and insuring partners;
• Ensure all notes are made, accurate and complete in our Broker Management System;
• All other duties as assigned by management.

Office Administrator

• Answer a busy multi-line phone system; 
• Greet walk-in clients and coordinate their needs with the respective agent;
• Process insurance premium payments
• Appointment booking both in person and over the phone
• Prepare outgoing mail, inter-office mail and couriers;
• Ensure office is kept tidy and organized;
• General admin duties as required;
• All other duties as directed by management.

LOCATION AND STATUS:

• Victoria, BC Royal Bay
• Permanent, full-time (37.5 hours)
• Monday to Friday 8:30am-5:00pm
• Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $40,000- $50,000 CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.     

QUALIFICATIONS:

• Level one insurance license an asset; 
• Previous experience in an administrative/ processing role considered an asset;
• Post-secondary degree, or equivalent, considered an asset;
• Insurance or insurance brokerage experience, considered an asset;
• Minimum of 2 years previous reception or relevant administrative experience; 
• Minimum of 2 years Customer Service experience
• Quick learner;
• Ability to deliver effective results meeting deadlines and targets;
• Confident working with multiple computer programs simultaneously and with a high degree of accuracy.
• Proficiency with Microsoft Office Suite considered an asset 

VALUES & COMPETENCIES:

• Customer focused;
• Professional, reliable and trustworthy;
• Strong business sense and client focus;
• Clear and confident communicator;
• Builds strong relationships at all levels;
• Thinks critically and makes sound decisions;
• Proactive and always looking to improve;
• Adapts quickly in fast-paced settings;
• Highly organized and detail-oriented;
• Manages time and tasks efficiently;
• Quick learner with a growth mindset;
• Takes ownership and follows through;
• Works well alone or in a team;
• Meets deadlines and hits targets.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.