Claims Advisor, Commercial Insurance - Megson FitzPatrick

We put our people first. As an employer of choice, Acera Insurance, formerly Megson FitzPatrick Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

CLAIMS ADVISOR

Acera Insurance is looking for an empathetic customer focused individual to join our claims department. The successful candidate will play a key role in delivering the best experience for our clients who have suffered a loss.

MAIN RESPONSIBILITIES:

• Taking new claims, reporting them to Insurer’s and monitoring their progress
• Act as a claim’s advocate for Acera’s clients
• Act as a claims examiner for Lloyds of London contracts
• Entering claims payment information into monthly spreadsheets (bordereaux’s)
• Ordering and dispensing claims cheques to vendors
• Entering claims data into our Broker Management System
• Review and report on claims data
• Have ongoing communication between the client, the Director, Third Party Administration & Claims and the Insurers
• Interpret and advise on policy coverage and wordings
• Foster strong relationships with insurance companies, independent adjusters, legal counsel, and restoration companies
• Perform after-loss underwriting of files by identifying underwriting issues and reporting them to the team members
• Act as an organization-wide claims subject matter expert
• Attend mediation and small claims court when necessary

LOCATIONS AND STATUS:

• Victoria, BC
• Full-time, permanent (35hr/week)
• Salary Range: $65K - $75K

QUALIFICATIONS:

• Holds a Level 2 general insurance license
• CIP Designation or working towards completion
• Minimum 1 years in claims related field experience considered an asset
• Legal or Underwriting background considered an asset

VALUES & COMPETENCIES:

• Strong advocacy skills
• Strong ability to negotiate
• Strong problem-solving skills
• Sound decision making and critical thinking
• Committed to excellence in customer service
• Empathy & Compassion
• Levelheaded thinker
• Works well under pressure
• Excellent time management skills
• Strong technical insurance skills
• A positive attitude
• Active listener
• High degree of professionalism and integrity
• Works well within a team and independently
• Excellent verbal and written communication skills
• Strong organizational skills
• Attention to detail
• Flexible
• Team player

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.