Client Advisor, Commercial Insurance, Real Estate

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, COMMERCIAL INSURANCE, REAL ESTATE

Are you a proactive and relationship-driven professional looking to grow your career in insurance? Acera Insurance is seeking an ambitious, engaging, and experienced Client Advisor to join our Real Estate Corporate Commercial team to help manage and expand our portfolio of rented dwellings.  You have a strong work ethic and can-do attitude with an interest and understanding of commercial risks and insurance wordings. To support you in this role, you will be backed by our well-established company brand that has a strong connection to the community.

MAIN RESPONSABILITIES

• The Client Advisor will help manage a long-standing portfolio of rented dwellings, ensuring client satisfaction and retention;
• Develop and maintain a solid relationship with the association and underwriters to nurture and help the Client Executive grow the book of business;
• Aid in writing new business for new and existing clients while identifying all cross selling opportunities;
• Provides the highest quality service to Acera clients, mentoring and coordinating processes;
• Creating & executing client documents, service plans, ensuring commitments are tracked and reported in a unified and meaningful way to the client;
• Educating clients to ensure they understand their risks and insurance coverage;
• Assisting in the collection of accounts receivable;
• Attending client events and conferences, as required;
• Maintaining a high level of customer service standards using our core values as the foundation of your service – Commit to Excellence, Take Ownership, Put People First and Make Work Fun;
• All other duties as assigned by management;

LOCATION AND STATUS

• Victoria, BC
• Permanent, full-time (35 hours per week, 9am-5pm)
• Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from 60,000 - $85,000  CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.      

QUALIFICATIONS

• Level 2 BC Broker License
• Minimum 3 years of insurance experience, with at least 1 year in commercial insurance
• Previous experience working in EPIC will be considered an asset
• Self-motivated with strong initiative
• Ability to work outside of regular office hours when required
• CAIB and CIP designations – or proactively working towards
• Supports a climate in which the team wants to do their very best
• Adaptable to working effectively as a team or independently with the ability to adjust to tight and changing priorities and deadlines
• Ability to maximize efficiencies by leveraging technology, tools, resources and information
• Self-guided learner & solves problems with real solutions
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint

VALUES & COMPETENCIES

• Strong communication and relationship building skills
• Ability to identify and seize growth opportunities within an existing portfolio
• Willingness to coach and be coached
• Good judgement and decision-making skills
• Flexible and adaptable with proven problem-solving skills
• Demonstrates initiative, self-management and a desire to learn and grow
• High degree of professionalism and integrity
• A passion for delivering remarkable customer experience

• High level of follow-up and follow through

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.