Service Associate, Motorcycle Insurance

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

SERVICE ASSOCIATE, MOTORCYCLE INSURANCE

Acera Insurance is looking for an ambitious, engaging Service Associate to join our team. The successful candidate will be responsible for renewals and data entry.

MAIN RESPONSIBILITIES: 

• Provide support to our internal Motorcycle Team, with a potential opportunity to transfer into a similar administrative role within a different team/department within the company once the Motorcycle season slows down;
• Assist with data entry for book roll-overs;
• Assist with the renewals of existing policies;
• Complete and email renewal notices to existing clients and insuring partners;
• Ensure all notes are made, accurate and complete in our Broker Management System;
• All other duties as assigned by management.

LOCATIONS AND STATUS:

Victoria, BC

Permanent, full-time employment (37.5/hrs per week) 

Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $42,500-47,500 CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.     

 QUALIFICATIONS:

• Previous experience in an administrative/ processing role considered an asset;
• Post-secondary degree, or equivalent, considered an asset;
• Insurance or insurance brokerage experience, considered an asset;
• Quick learner;
• Ability to deliver effective results meeting deadlines and targets;
• Confident working with multiple computer programs simultaneously and with a high degree of accuracy.

VALUES & COMPETENCIES:

• High degree of professionalism and integrity;
• A strong business acumen;
• Exceptional interpersonal skills;
• Good judgement and decision-making skills;
• Works well within a team and independently;
• Excellent written and verbal communication skills;
• Flexible and adaptable with proven problem-solving skills;
• Demonstrates initiative, self-management and a desire to learn and grow.
• Desire to succeed in a customer-service based role by providing exceptional client experience to our client base;
• Quick learner;
• Ability to deliver effective results meeting deadlines and targets;
• Confident working with multiple computer programs simultaneously and with a high degree of accuracy.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.