Learning & Development Specialist, Commercial Insurance

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

LEARNING & DEVELOPMENT SPECIALIST, COMMERCIAL INSURANCE

Acera is looking for an ambitious, engaging, experienced Learning & Development Specialist to join our commercial team. As a Learning & Development Specialist you will facilitate and/or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate learning styles.

LOCATION AND STATUS

• Victoria, BC
• Full-time, Permanent, In Office
• Reports to the Director of Commercial Insurance on Vancouver Island
• Salary Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and team performance. The typical hiring range for this position is from $55,000 - $75,000 CAD annually; the pay offering is based on location and will vary depending on related insurance experience, knowledge, skills, and internal equity.

MAIN RESPOSIBILITIES

• Have an aptitude for training and helping others to ensure success in the workplace
• Create and deliver training programs for Commercial Insurance; provide creative, effective instruction through-out the teams
• Coordinate training schedules and all other associated logistics, & communications with team members
• Manage group training sessions with multiple learning styles
• Assess training needs of current and new staff members, audit & adjust training based on their needs
• Design surveys to measure training effectiveness
• Work with new, existing employees, management and outside vendors to ensure exceptional training
• Work with Team Leads to ensure training needs are fulfilled
• Support and contribute to the overall success of the Commercial Insurance department by identifying ways to continually improve learning opportunities and increase efficiencies
• Have a vast knowledge of Policy works, Applied Epic, Microsoft suite of programs
• Develop, maintain and update workflows
• Help facilitate and train for large program renewals
• Monitor, send out and follow up on time sensitive safety net reports
• Liase with Lloyds team re: contract renewals (contract number, wording & commission changes)
• Work with the Learning and Development teams to improve the processes, workflows and monitor helpdesks   
• Help teams with activity backlog and/or vacation leaves
• Various other tasks as assigned
• Participate in National Learning & Development meetings and projects
• Assist with processing in various departments when needed

QUALIFICATIONS

• Level 2 BC General Insurance Licence
• Microsoft Office, EPIC and common insurance carriers’ products/portals would be considered an asset
• Ability to travel and carry a valid driver’s license
• Knowledge and understanding of Commercial Insurance processes and workflows
• CAIB and/or CIP Designation, or on an education plan
• Ability to thrive in a fast paced, challenging workplace environment
• Strong aptitude for administration work and attention to detail
• Efficient and always looking to improve processes and procedures

VALUES & COMPETENCIES

• Strong interpersonal skills/ strong team player
• Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker
• Excellent time management and organization skills
• Problem Solver
• Ability to interact professionally and effectively with trainees, team leads, management and third-party vendors
• Strong attention to detail

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.