Learning & Development Specialist, Commercial Insurance - Megson FitzPatrick

Jul 3, 2024

Victoria, British Columbia, CA


We put our people first. As an employer of choice, Acera Insurance, formerly Megson FitzPatrick Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 


Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.


We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.


Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.




Acera is looking for an ambitious, engaging, experienced Learning & Development Specialist to join our commercial team. As a Learning & Development Specialist you will facilitate and/or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate learning styles.  



  • Create and deliver training programs for Commercial Insurance; provide creative, effective instruction through-out the teams
  • Coordinate training schedules and all other associated logistics, & communications with team members
  • Manage group training sessions with multiple learning styles
  • Assess training needs of current and new staff members, audit & adjust training based on their needs
  • Design surveys to measure training effectiveness
  • Work with new, existing employees, management and outside vendors to ensure exceptional training
  • Work with Team Leads to ensure training needs are fulfilled
  • Support and contribute to the overall success of the Commercial Insurance department by identifying ways to continually improve learning opportunities
  • Have a vast knowledge of Policy works, Applied Epic, Microsoft suite of programs
  • Develop, maintain and update workflows
  • Help facilitate and train for large program renewals
  • Monitor, send out and Follow up on time sensitive safety net reports
  • Liase with Lloyds team re: contract renewals (contract number, wording & commission changes)
  • Work with the Learning and Development teams to improve the processes, workflows and monitor helpdesks    
  • Help teams with activity backlog and/or vacation leaves 
  • Various other tasks as assigned



Victoria, BC

Full-time, permanent, in office

Reports to the Director of Commercial Insurance on Vancouver Island

Salary Range: $50K-70K



  • Level 2 BC General Insurance Licence
  • Microsoft Office, EPIC and common Insurance carriers products/portals would be considered an asset
  • Ability to travel and carry a valid driver’s license



  • Strong interpersonal skills/ strong team player
  • Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker
  • Excellent time management and organization skills
  • Problem Solver
  • Ability to interact professionally and effectively with trainees, team leads, management and third party vendors
  • Strong attention to detail


Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.


Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.