Receptionist

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

ASSOCIATE, OFFICE ADMINISTRATION

Acera is looking for an ambitious, confident, and engaging Associate, Office Administration to join our team.

MAIN RESPONSIBILITIES:
•    Answer a busy multi-line phone system; 
•    Greet walk-in clients and coordinate their needs with the respective agent;
•    Process insurance premium payments
•    Appointment booking both in person and over the phone
•    Prepare outgoing mail, inter-office mail and couriers;
•    Ensure office is kept tidy and organized;
•    General admin duties as required;
•    All other duties as directed by management.

LOCATION AND STATUS:
•    Victoria, BC
•    Permanent, full-time (35 hours)
•    Monday to Friday 9:00am-5:00pm
•    Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $40,000- $50,000 CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.     

QUALIFICATIONS:
•    Minimum of 2 years previous reception or relevant administrative experience; 
•    Minimum of 2 years Customer Service experience
•    Proficiency with Microsoft Office Suite considered an asset 
•    Diploma or Certificate in Office Administration considered an asset;

VALUES & COMPETENCIES:
•    Customer focused;
•    Excellent interpersonal skills and proven ability to communicate effectively across all personality types and organizational levels 
•    Consistently demonstrates a professional demeanor
•    Analytical thinker with confident decision-making skills and a proactive approach
•    Detail oriented;
•    Extremely organized with strong time management skills
•    Takes full responsibility and follows up on tasks and duties assigned 
•    in fast-paced environments; capable of managing high volumes of tasks accurately and efficiently
•    Proactively seeks opportunities to improve personal performance, and standard processes to increase efficiency
•    Dependable and trustworthy
•    Strong business acumen

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.